SiriusXM has a large number of channels that range from sports to news to entertainment. Its channel guide is updated periodically. Each year, the company introduces new channels. You can check out the latest channels by going to the SiriusXM website.
While the Sirius XM radio does offer technical support, customers may also need to contact the device"s manufacturer to resolve a specific issue. To do so, you should have your device on hand, as well as a note on your phone that contains details of your device"s problem.
The most obvious way to identify your device is by using the radio"s Radio ID. You can find this on the screen after you"ve tuned your radio to a station. In addition to the radio"s Radio ID, you can also find your device"s electronic serial number (ESN). This is a combination of letters and numbers, which you can use to track your account, and change your account.
Another useful tidbit about your device is its number of saved presets. A radio that has a large number of presets will show a list on its screen. Once you"ve selected a preset, you can view its contents by pressing the button for three seconds.
Other features of the Sirius XM radio include a billing statement and order confirmations. Moreover, SiriusXM has a large number ad-free channels. For instance, the Jolly Christmas channel has music, holiday movies, and more. These channels are available on Monday through Friday, from 8 AM to 8 PM Eastern Time.
Another feature is the Sirius XM Travel Link. This option can be accessed under Apps and Membership. During your first session, you"ll have to provide your username and password, as well as your address. Afterwards, you"ll have access to your account. Alternatively, you can use the site"s unresolved issue option.
As for SiriusXM"s technical support, they can usually help you with most issues. However, there are a few cases where they"re unable to help. Among the most common complaints are rude customer service agents who don"t follow through on promises. Some consumers have also complained about long wait times.
Lastly, the company has invested a lot of money in a third-party company, Pandora. SiriusXM paid 3.5 billion U.S. dollars for the music streaming service. This gave Pandora a big cash injection, but it also took away some of Pandora"s control over its content. Consequently, Pandora predicted that the Sirius acquisition would result in a full-blown acquisition.
Despite all these impressive features, SiriusXM is also accused of failing to provide a reliable and consistent customer experience. Consumers also complain about long wait times, billing issues, and customer service representatives who aren"t listened to.